Effective Date: January 2024

At Imperial Inked, we are committed to delivering software development and consulting services with integrity, transparency, and accountability. This Dispute Mitigation Policy outlines the steps we take to prevent chargebacks, handle client concerns, and ensure professional service delivery at every stage of the engagement.

1. Pre-Engagement Transparency

Before any payment is processed, our clients receive:

• A detailed project proposal outlining deliverables, timelines, and pricing.
• A formal agreement including our Terms of Service and Refund Policy.
• A written explanation of service limitations, support scope, and client responsibilities.

All clients are required to confirm their acceptance of our policies prior to the commencement of any work.

2. Secure and Informed Transactions

All payments are collected via our secure online platform. Clients receive:

• A payment confirmation email with a summary of the selected services.
• A unique reference ID for the transaction.
• Contact information for ongoing communication and support.

We use a clear billing descriptor (Imperial Inked) to ensure clients can easily identify charges.

3. Project Delivery and Documentation

Each project or consultation engagement includes:

• Regular updates on progress via email, client portal, or collaborative platforms.
• Screenshots, time-tracking logs, and milestone-based delivery reports.
• A final service summary upon project completion, including all completed deliverables.

This documentation serves as verifiable proof of work performed, minimizing the risk of payment disputes.

4. Dispute Prevention Measures

To proactively reduce the likelihood of disputes:

• We maintain open communication throughout the service period.
• Clients are encouraged to raise concerns promptly so they can be resolved in real-time.
• Every engagement includes a confirmation of service completion and client acknowledgment.

In the event of a service concern, clients may contact us at contact@redot.digital, and our team will respond within 24 to 48 hours.

5. Refund Policy

Refund requests are reviewed on a case-by-case basis and are typically considered under the following conditions:

• If no work has been performed, a full refund may be issued.
• If work is partially completed, a pro-rata refund may be provided based on the portion of services not delivered.
• No refunds are issued once services have been completed and acknowledged by the client.

Our refund policy is designed to be fair to both parties and is aligned with the terms outlined in our client agreements.

6. Dispute Response Procedure

If a payment dispute is filed through Stripe or any other platform:

• We respond promptly with all relevant documentation, including signed agreements, invoices, communication records, and proof of delivery.
• We work directly with the payment processor to resolve the matter efficiently.
• We reach out to the client directly to attempt an amicable resolution.

7. Ongoing Commitment

We continuously monitor dispute trends and client feedback to improve our services. Our priority is to maintain a secure and trustworthy environment for all our clients.

If you have questions or would like to report an issue, please contact our team at contact@redot.digital.